Job title: Bilingual Customer Service Rep- Spanish/English

Company: Allegiance Staffing

Job description: Job Title: Bilingual Customer Service Representative (Spanish/English)Employment Type: Full-Time, Temp-to-Hire
Location: Greensboro, NCPay: $16.00 per hour
Schedule: Monday through Friday, 8:00 AM – 5:00 PMJob Summary:We are seeking a professional, customer-focused, and detail-oriented Bilingual Customer Service Representative (Spanish/English) to join our manufacturing team. The ideal candidate will have excellent communication skills, a professional phone presence, and experience handling customer orders over the phone. This position serves as a key liaison between customers and internal departments, ensuring accurate order processing and exceptional customer service.Key Responsibilities:

  • Answer incoming customer calls in both English and Spanish in a professional and courteous manner.
  • Process customer orders accurately and efficiently.
  • Enter and maintain customer order information using Microsoft Excel and company systems.
  • Provide customers with product information, pricing, shipping updates, and order status.
  • Resolve customer inquiries and concerns promptly and professionally.
  • Communicate effectively with production, shipping, and warehouse teams to ensure timely order fulfillment.
  • Review orders for accuracy and attention to detail before processing.
  • Maintain accurate customer records and documentation.
  • Respond to customer emails and follow up on open issues.
  • Perform general administrative and customer service support duties as assigned.

Required Qualifications:

  • Fluent in English and Spanish (verbal and written).
  • Previous Customer Service Representative (CSR) experience.
  • Experience taking and entering customer orders over the phone.
  • Strong attention to detail and commitment to accuracy.
  • Excellent verbal communication skills with a clear, professional phone voice.
  • Proficiency in Microsoft Excel and basic computer applications.
  • Strong organizational and multitasking abilities.
  • Ability to work effectively in a fast-paced manufacturing environment.
  • High School Diploma or GED.

Preferred Qualifications

  • Previous experience in a manufacturing or industrial environment.
  • Experience with ERP, order entry, or inventory management systems.

Core Competencies

  • Customer Service Excellence
  • Attention to Detail
  • Professional Communication
  • Data Entry Accuracy
  • Problem Solving
  • Time Management
  • Teamwork
  • Organization and Follow-Through

Physical Requirements:

  • Ability to remain seated and work at a computer workstation for extended periods.
  • Frequent use of telephone, computer, and office equipment.
  • Ability to occasionally lift up to 20 pounds.
  • Ability to move throughout the facility as needed.

Additional Benefits:

  • Temp-to-Hire Opportunity
  • Immediate Start Available
  • Stable Full-Time Schedule
  • Growth and Advancement Opportunities
  • Long-Term Career Potential

Apply Today:
For immediate consideration, text CSR to 336-646-6886.

Expected salary: US$16 per hour

Location: Greensboro, NC

Job date: Fri, 14 Aug 2026 22:16:55 GMT

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