Job title: PC Technician

Company: City of Graham

Job description: Summary and General Statement of DutiesDo you enjoy solving technology challenges and helping others succeed? The City of Graham is looking for a PC Technician to join our Information Technology team. In this role, you’ll provide hands-on technical support, troubleshoot hardware and software issues, and help keep the City’s technology running smoothly so employees can continue delivering exceptional service to our community.General Statement of DutiesPerforms technical support and troubleshooting for the City’s computer systems and end-user technology, including hardware, software, printers, peripheral devices, and basic network connectivity issues. Provides direct customer service and technical assistance to employees across departments and supports maintenance, deployment, and operation of City technology resources. Work is performed under the general supervision of the IT Director.Distinguishing Features of the Class and Illustrative Examples of WorkAn employee in this class provides direct technical support to City staff by responding to service requests and resolving technology-related issues. Responsibilities include diagnosing and resolving routine hardware and software issues, installing and maintaining end-user devices, and supporting departmental technology operations. The employee exercises sound judgment, prioritizes multiple requests, and communicates technical information effectively to non-technical users. More advanced infrastructure, cybersecurity, and enterprise system administration activities are escalated or performed under direction. Work involves both remote and on-site support across City facilities.Illustrative Examples of WorkResponds to and resolves IT helpdesk requests in a timely and professional mannerTroubleshoots hardware, software, printer, and network connectivity issuesInstalls and maintains desktop and laptop computers and peripheralsAssists with account setup and password resetsDeploys new equipment and replaces outdated hardwareRuns, terminates, tests, and labels data cablingPerforms software updates and basic cybersecurity practicesMaintains IT inventory recordsSupports meetings and departmental technology needsDocuments procedures and solutionsProvides remote and on-site supportAssists with system upgrades and technology initiativesPerforms related work as assignedKnowledge, Skills, and Abilities and Physical Requirements and Working ConditionsWorking knowledge of computer hardware, operating systems, and standard software applicationsBasic networking knowledgeAbility to troubleshoot independentlyStrong customer service and communication skillsAbility to manage multiple priorities and maintain confidentialityPhysical Requirements and Working ConditionsMust be able to perform the physical life operational functions of talking, hearing, and repetitive motions. Work requires exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently. Duties may include climbing, stooping, reaching, grasping, and repetitive motions. The employee must be able to install and move computer equipment. Work requires visual acuity for preparing and analyzing data, operating equipment, and determining the accuracy and thoroughness of work. Work is performed in both office and field environments across City facilities.Position QualificationsMinimum Qualifications:High School diploma or equivalentOne (1) to two (2) years of experience in technical support, helpdesk operations, desktop support, or related field.Preferred Qualifications:
Associate degree in Information Technology or related fieldCompTIA A+ or similar certificationExperience in municipal or public sector environmentInclement Weather/Emergency Response: Non-EssentialSafety Sensitive Position: NoFLSA Status: Non-ExemptThe City of Graham offers an extensive and comprehensive benefits program for employees that includes:North Carolina Department of State Treasurer Division of the Local Governmental Employees’ Retirement System (LGERS)Additional Retirement Savings PlansGroup Health and Hospitalization InsuranceDental, Vision, Group Life and AD&D Insurance CoverageFlexible Spending AccountLongevity and Vacation PayPaid HolidaysSick LeaveOther leave:Family Medical Leave Act (FMLA)Worker’s CompensationMilitary LeaveCivil LeaveEducational Leave with payShared sick leaveEmployee Assistance Counseling ProgramCredit Union Membership AvailableTuition ReimbursementDetailed information about our Benefits will be provided during the hiring and/or onboarding process.01Do you have a high school Diploma or GED?

• Yes
• No

02Do you have a valid driver’s license equivalent to the required North Carolina license classification and recognized for operation in North Carolina?

• Yes
• No

03Do you have one to two years of experience in technical support, helpdesk operations, desktop support, or a related field? If so, please describe your experience.04Do you have an associate’s degree in information technology or in a related field?

• Yes
• No

05Do you currently hold a CompTIA A+ or similar IT certification? Please describe any certifications you have earned.

Expected salary: US$49994.3 – 74991.45 per year

Location: Graham, NC

Job date: Wed, 29 Jul 2026 03:42:02 GMT

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