IT Operations Analyst I

Job title: IT Operations Analyst I

Company: ICONMA

Job description: Our Client, a Banking company, is looking for an IT Operations Analyst I for their Lexington, SC location.Responsibilities:

  • Respond to a variety of inbound colleague calls/emails
  • Ensure accurate and detailed problem documentation/ticketing
  • Provide timely escalation and follow-up with support groups and colleagues
  • Identify and escalate wide-impact or potential wide-impacting outages
  • Identify trends and opportunities for improvement as well as provide ongoing feedback
  • Build ongoing support proficiency for other skills and applications
  • Team members receive in-depth classroom training and shadowing and are measured using a performance scorecard approach which highlights productivity, colleague interaction, first contact resolution, support proficiency and ticketing quality.

Requirements:

  • Exceptional customer service skills
  • Experience with ticketing systems is an asset
  • Excellent written and oral communication skills
  • Above average computing and navigational skills
  • A team player who collaborates effectively with peers and other teams
  • University Degree or a College degree/diploma is considered an asset
  • Good knowledge of Microsoft 0365 products (Word, Excel, OneNote and PowerPoint)
  • A technical support background or related education including experience with some or all of the following: Windows 10, IE11, Edge/Chrome/Firefox/Safari, VOIP, Active Directory, Citrix/Remote Access, Blackberry, BYOD, Azure, All Microsoft office products, MS Teams and Webex, SCCM, variety of telephony devices and a good understanding of networking and Wi-Fi support.
  • Experience with iPad, Tablets, Smartphone and Android devices

Why Should You Apply?

  • Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

Expected salary:

Location: Lexington, SC

Job date: Fri, 20 Jun 2025 04:28:56 GMT

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